Some things have far more going on behind the scenes than meets the eye. An effective Casino Manager pretty easily falls into that category. A well run, functional casino may look effortless, but the person in charge of it has taken some very deliberate steps to make it that way, usually through the aid of a casino management degree. Here are 5 things that an aspiring Casino Manager should take care to know.
The beating heart of any casino is the games that pervade the floor. Oh sure, there are other revenue streams for a casino, but none of the patrons would even be there without the gambling games; they're what make a casino a casino.
A Casino Manager must know all of the casino's games, backwards and forwards. They need to know how to direct employees on best practices to deal and run them, hence they need to be the expert.
Running a casino is a bit more involved than say, running a corner store. There are far more laws, provisions, rules, and regulations that go into running an establishment where gambling legally takes place. Couple that with the fact that most casinos also serve alcohol and food and prospective Casino Managers must also be versed in liquor and restaurant licensing in addition to applicable gaming laws.
According to the Occupational Outlook Handbook, the median wage for Gaming Services Managers was $66,960 in May of 2010, and the industry as a whole was expected to expand at a rate of 13% between 2010 and 2020; on pace with other jobs. One of the reasons for that growth is the increased legalization of table games in states where they were previously outlawed.
All of that is said to say that while the prospects for employment and income look good for casino managers, they're by no means guaranteed. The gaming industry largely doesn't require a formal secondary education, meaning there's likely to be a large pool of applicants for a given position, especially in management. Those who have taken the time to obtain a Casino Management degree will have found a way to distinguish themselves from some of the other applicants.
A Casino Management degree can also teach prospective Casino Managers how to look for cheaters by monitoring the way patrons play versus normal play patterns. This is related to point number one in the regard that it's important for casino managers to have an intricate understanding of how the games in their casino work, so they can know how potential criminals will try to cheat the system. Successful casino management programs have a focus on tactics used by cheaters and how those with a Casino Management degree can combat them.
Casino Management is about more than simply managing a floor full of casino games. It's management, which means it carries people-related tasks, too. One of the most important traits in the gaming industry is excellent people skills, and the managerial level is no exception. Casino Managers should expect to deal with normal management tasks like scheduling employees, HR complaints and employee training.
Simply knowing how the game industry operates might make an employee a good choice to work in a casino, but perhaps not in casino management. A Casino Management degree serves as a mark of efficacy showing potential employers that the applicant holding that degree can demonstrate an effective range of skills making them an asset in a management setting.